We want you, our customer, to love our Couchmaid as much as we do! However, if you are not 100% satisfied, you can return it for up to 30 days after delivery. All returns must be new, unused and in its original packaging. Shipping charges are non-refundable. For products that are shipped for free, our shipping and handling costs are deducted from your refund. You will receive a full refund for the value of the item.
We stand by our products and are very confident in the quality of our products and are positive that you will be satisfied too. However, in the rare circumstance that a product arrives damaged or defective, we will gladly replace the product with a brand new one.
We now ships Worldwide!
We know how excited you are to receive your order. We therefore do our utmost to provide fast service. All orders are shipped within 1 business day from our Brooklyn, New York location. Estimated arrival time is between 5-7 business days. Soffitta USA is not responsible for any delays.
Please note that buyers are responsible for all customs fees for International orders.
At Soffitta USA we protect your personal information. Soffitta USA owns information collected on this site and will never sell or rent this information. We will not share it in ways different from what is described in this policy unless you authorize us to do so.
Your Personal Information
Our site collects your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. The information collected is used for the benefit of Soffitta USA to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company, and to contact customers about orders when necessary.
Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include processing credit card payments and shipping orders. They only have access to personal information needed to perform their functions, but may not use it for other purposes.